SHISEIDO CAMELLIA CLUB

  • How do I join the Camellia Club as member?

    Register and shop at any Shiseido counters or boutiques to be part of Camellia Club.

  • What are the perks of being a SHISEIDO Camellia Club member?

    As a member of the SHISEIDO Camellia Club, you can collect points to redeem for Shiseido full-sized products or cash vouchers. Members also enjoy a special birthday benefit, exclusive gifts and services, and opportunities to join exclusive Shiseido events.

  • What birthday treats do I get to enjoy?

    Camellia, Grand Camellia & Legendary members are entitled for birthday bonus points according to your tier on your first purchase in the birthday month, Birthday gift & 1x Flash make over (by appointment only) in your birthday month

    - Birthday Bonus Points
    - Camellia members - x1.2 birthday bonus points
    - Grand Camellia members - x1.5 birthday bonus point
    - Legendary members - x2 points

    All Birthday Points cannot be used in conjunction with other promotions, such as Camellia Member's Day.

  • As a member, am I given priority for SHISEIDO's events and workshops?

    You will receive priority updates, but prior registration is still required due to limitation of space for events and workshops.

  • How do I upgrade to the next status?

    To upgrade to the next status, continue enjoying your membership benefits while shopping and meeting the required criteria for the next tier within a 12-month period.

  • How do I retain my membership status?

    Spend the minimum membership tier amount at any Shisedo Boutiques or counters over a consecutive 12-month period to maintain your membership tier qualification.

    • Points

  • How can I earn points?

    You can earn 1 point for every ringgit spent at any Shiseido boutiques or counter.

  • What can I do with my points?

    Camellia points can be redeem for cash vouchers or selected Shiseido full-size product.

  • How do I check my points balance?

    You can check your points balance by logging into your account at the Shiseido member portal : https://member.shiseido.com.my/login.

  • When will my points expire?

    All points earned within a particular year are valid until 31 December of the same year.

    • Product Redemptions

  • Where can I redeem my points for products?

    The product redemption product can be view in member's portal: https://member.shiseido.com.my/login and the product can be redeemed and collect at your nearest Shiseido outlet.

  • Can I redeem products via the phone, email or over the counter?

    The product redemption product can be view in member's portal: https://member.shiseido.com.my/login and the product can be redeemed and collect at your nearest Shiseido outlet.

  • Where can I collect my products?

    The product redemption can be collected your nearest Shiseido outlets: https://www.shiseido.com.my/Storelocator.

  • Where is the product redemption and collection period?

    Product redemption and collection can be done any day at any outlet, subject to stock availability.

  • Am I able to return my rewards or exchange it for another reward once I have collected it?

    Product rewards that have been redeemed and collected cannot be returned or exchanged, unless the product requires a replacement due to specific reasons.

    • Data Management

  • Will my personal details be shared with 3rd parties?

    We do not disclose or transfer your Personal Data to third parties unless we have clearly asked for and obtained your consent to do so (except where permitted and authorised by law). The Personal Data which you provide to us may be stored, processed, transferred between, and accessed from servers located in the United States (“USA”) and other countries. Some of these countries have laws and regulations which may not guarantee the same level of protection of Personal Data as Malaysia. However, we will take reasonable steps to ensure that your Personal Data is provided a standard of protection as required under applicable data privacy law and handled in accordance with this Privacy Notice, regardless where your Personal Data is stored or accessed from.

  • How can I access and update my personal details?

    Log in to your account on the Shiseido Camellia club member portal at https://member.shiseido.com.my/login to view and update your personal details.

  • How is my personal information collected and used?

    Kindly refer to https://www.shiseido.com.my/privacy-notice.html to learn more about the collection and use of personal information.

  • Would I be able to delete my account?

    To delete your account, kindly inform our Personal Beauty Partner at the Shiseido outlet, or contact us via email at camelliaclub@shiseido.com.my.